Services

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COLLECTION SERVICES

Helvey & Associates delivers results to clients by designing, implementing, and managing a wide variety of accounts receivable management solutions. Our outsourcing services span the entire customer lifecycle from Customer Service and Support, Delinquency Management, through Collections. Our integrated solutions reduce costs, enhance recovery performance, and improve cash flow by lowering delinquencies and minimizing bad debt while improving customer satisfaction and retention. Click here to request more information.

 

Bad Debt Collections

Helvey & Associates has over 60 years experience in providing third party, bad debt collection services for primary, secondary and tertiary placements. We utilize effective calling campaigns combined with dunning letters, skip tracing services, and credit bureau reporting, automated account follow-up and flexible payment options. Our track record proves our personal, assertive, yet respectful approach is more effective than traditional collection efforts. Because every client is unique, we tailor programs and solutions to your specific needs for the most successful results. When you place your accounts for collection with Helvey & Associates, you receive:

  • Over 60 years of collection experience

  • Trained and knowledgeable account specialists

  • Assertive, yet respectful, approach

  • Regular and systematic action

  • Sensitivity to your company's reputation

  • Ethical and strict conformity to applicable laws and regulations (FTCPA and 501r)

  • Access and reporting to all three major credit reporting agencies

This combination of values, experience, and effort achieves the best net back results for our clients while preserving customer relationships.

Extended Business Office / Early Out Service

Helvey & Associates responds to our clients' need to decrease days in active accounts receivable and accelerate cash flow. Providing the staff and program, we become an extension of your business office in early stage receivable management. Because every client is unique, we provide solutions specific to your collection needs for successful results.

 

All contact with the responsible party is conducted in the client's name and notices and scripts are tailored exclusively for each client. Helvey & Associates answers all incoming calls from the responsible party, relieving the client's internal staff to focus on other important functions. We work closely with our clients, duplicating their philosophies and procedures and adhering to all client policies.

Helvey & Associates provides the expertise, experience, and staff to deliver a tailored solution that complements, or even totally replaces, your current active receivable collection efforts while you maintain full control over the process.

Pre-Collect Outsourcing

Our Pre-Collect is a unique outsourcing program designed to collect slow paying accounts without formally turning them over to a collection agency. Firm, yet friendly, contact is made in the client's name through a series of notices and telephone calls. Before the program begins, the client approves recommendations for frequency and timing of contacts as well as letter and message content. We become an extension of your staff, allowing us to do the work while you control the Pre-Collect process.

Training / Consulting

Based on years of focused experience, our Training and Consulting Services are designed to enhance your internal collections. We'll review your collection procedures including billing, follow-up, and aging of accounts, business forms, and staff training. We'll then make recommendations to improve your total receivable management efforts and boost profitability. Helvey & Associates will even train your staff to increase their confidence and effectiveness in collecting your accounts internally.


CALL CENTER & SERVICES

Delivering Exceptional Customer Experience!

Our call center professionals specialize in unlocking value by providing excellent service to your customers, while delivering desired business outcomes for your company. By building long term client relationships, and fully understanding your business needs, Helvey and Associates provides solutions that improve customer experience, reduce cost-to-serve and increase profitability.

 

Customer Service Outsourcing

While attracting new customers is one battle, retaining your customers is an even more challenging feat. By establishing communication channels between you and your customers, you will gain opportunities to build relationships and increase your brand loyalty.

Helvey & Associates acknowledges the importance of quality customer service and customer retention strategies to the success of your business. We focus on enhancing your customer experience by providing consistent service delivery across all communication channels. Our customer care experience spans virtually all industries and all applications.

Customer Service Outsourcing allows us to handle level one and level two customer service calls, including overflow and night / weekend calls for your customer service center.

Inbound / Outbound Calling Campaigns

Inbound/Outbound Calling Campaigns for Sales and Marketing Programs, Billing Follow Up, Customer Service Announcements, etc. We have a focused list of service offerings focused on inbound and outbound solutions, including:

  • List Cleaning - Lead Generation

  • Appointment Setting - Product/Service Promotion

  • Mail Follow-Up - Soft Sales

  • Customer Loyalty - Customer Care Programs

  • Market Research - Subscription Renewal/Sales

  • Service Interruption, Service Restoral – Automated or Live Calls

Payment Portals

At Helvey & Associates we know half the battle is being where your customers need you to be. With our industry leading solutions in development and deployment of secure payment portals, including an Internet PIN Debit solution for processing HSA payments, we allow clients to be available to receive payments, set up payment plans, and resolve outstanding billing issues 24 hours a day. Today's world is a mobile world - our solutions allow your customers on the go the option of using smartphone technology, as well as tablets and PCs to contact the hospital for payment resolution.


RESOURCES

 


AFFILIATIONS

 

Help Financial

Billing Tree

Live Vox

The Intelitech Group

Rev Spring

Lexis Nexis

Professional Medical Services

MedConverge


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